I travel to Gravesend from Tunbridge Wells via London Bridge. It is not the cheapest route but there are four trains per hour on each leg of the journey. The cheapest route is via Paddock Wood and Strood. However, there is only an hourly service on the line between these two places and it is not unknown for trains to be cancelled.
Earlier this week I arrived at Gravesend station for my return journey and was informed that no trains were running between Gravesend and Dartford as emergency work was being undertaken at Stone Crossing to replace a broken rail. Passengers were advised to catch the 'replacement bus service' to Dartford. The result was a 40 minute delay to my journey.
Southeastern missed a wonderful opportunity for some excellent public relations. London bound passengers could have been advised to join the HS1 service without paying the premium fare.